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Troubleshooting Exception when accessing the Planning Board

System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.

at System.Xml.XmlTextReaderImpl.Throw(Exception e)

at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

at System.Xml.XmlReader.MoveToContent()

at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderUserCountFile.Read3_UserCountFile()

--- End of inner exception stack trace ---

at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)

at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader)

at Pyxis.UrbanTurtle.Services.Serialization.XmlSerializationService.Deserialize[T](XmlTextReader reader)

at Pyxis.UrbanTurtle.Services.Serialization.XmlSerializationService.Deserialize[T](Stream stream)

at Pyxis.UrbanTurtle.Web.Classes.License.UserCountFile.Read()

at Pyxis.UrbanTurtle.Web.Classes.License.UserCountManager.LogActiveUser(String authorizedUser)

at Pyxis.UrbanTurtle.Web.Classes.License.UserCountManager.Validate(Int32 licensedUsers, String authorizedUser)

at Pyxis.UrbanTurtle.Web.Classes.License.Licensing.ValidateUsers(String authorizedUser)

at Pyxis.UrbanTurtle.Web.Classes.License.Licensing.ValidateFullLicense(String authorizedUser)

at Pyxis.UrbanTurtle.Web.UI.Pages.UrbanTurtlePage.LicenseIsInvalid()

at Pyxis.UrbanTurtle.Web.UI.Pages.UrbanTurtlePage.ValidateAccess()

at Pyxis.UrbanTurtle.Web.UI.Pages.UrbanTurtlePage.OnInit(EventArgs e)

 

This is caused by a corrupted user file. To fix this you will need to delete the corrupted file:

delete this file

C:\ProgramData\IsolatedStorage\wwalqyth.boj\xcfc3lne.bq2\Url.qvhd5i44b5vrcbggr3ga2qniadlhb5vm\AssemFiles\30802051-1fd1-4ff4-8b51-72a69b08f2cc

the path between IsolatedStorage and 30802051-1fd1-4ff4-8b51-72a69b08f2cc may differ. (if you prefer not to delete it, temporarily move it elsewhere)

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