Although we pride ourselves in delivering a high quality product, a multitude of conditions can cause errors or make the application behave in an unintended way. We have done our best to document the most common ones. If the cause of the issue is known and our team has encountered it before, we probably have documented the symptoms and how to solve the problem in either the Urban Turtle 2012 knowledge base or the Urban Turtle 2010 knowledge base section of the forums

If you have not found an explanation for the kind of error you have, you can send an email at support@urbanturtle.com or ask a question in our community.

Knowledge bases

• Urban Turtle 2012 knowledge base
• Urban Turtle 2010 knowledge base